Zendesk

FEBRUARY 7, 2022

For example, you can plan to reduce resolution time by 20 percent to increase customer retention by 50 percent. Consumer analytics provides full visibility into customer behavior. You can learn how people discover and use your products or services and how they interact with your support team. Analyzing data.

Predictive Analytics 98

Predictive Analytics Social Media Net Promoter Score NPS 98

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you? Why is the retention of your customers so high/low? Why is NPS ® going up or down?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SurveySensum

SEPTEMBER 12, 2023

Revenue Growth Gartner reveals that companies with higher revenue actively collect more customer feedback. Around 80% of growing companies employ customer surveys for this purpose, while only 58% of non-growing companies follow suit. Explore SurveySensum to create effective in-app surveys.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you? Why is the retention of your customers so high/low? Why is NPS ® going up or down? It's simple.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

OCTOBER 17, 2023

Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

APRIL 5, 2022

Analyze and identify top customer complaints and sentiments automatically using machine learning and artificial intelligence-enabled text and sentiment analytics. ? GetFeedback is an agile and quick customer feedback tool that helps you enhance the customer experience quickly using creative interactions and digital experiences.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you? Why is the retention of your customers so high/low? Why is NPS ® going up or down? It's simple.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64