Customer Retention CX Transformation Gaming Social Media 
Customer Bliss
AUGUST 3, 2018
“A very small increase in customer retention can yield a huge impact on profitability.” How Net Promoter Companies Thrive in a Customer-Driven World. Rob Markey is a partner at Bain & Company and leads the customer strategy and marketing practice. There’s still a need to raise the game on the science.
Lumoa
FEBRUARY 9, 2023
Secure the support of the C-suite executives since Forrester stated “ Every successful transformation we studied began with a customer experience epiphany by a CEO or COO.” ” Build a cross-functional CX team: get the key players from the whole company (chief executives, heads of departments) onboard CX transformation.
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SurveySensum
JULY 14, 2020
He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. James Hardwick is a Customer Experience Specialist and Thought Leader.
Lumoa
MARCH 20, 2018
Secure the support of the C-suite executives since Forrester stated " Every successful transformation we studied began with a customer experience epiphany by a CEO or COO." Build a cross-functional CX team : get the key players from the whole company (chief executives, heads of departments) onboard CX transformation.
Lumoa
MARCH 20, 2018
Secure the support of the C-suite executives since Forrester stated " Every successful transformation we studied began with a customer experience epiphany by a CEO or COO." Build a cross-functional CX team : get the key players from the whole company (chief executives, heads of departments) onboard CX transformation.
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