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Why BPO Companies Must Adopt Multichannel Customer Support Center

Hodusoft

NOVEMBER 22, 2022

BPOs are investing in multichannel customer support software so that they can offer their customers a choice of communication channels as well as an omnichannel experience. An omnichannel call center software is the latest advancement in Unified Communication that helps BPO companies deliver seamless customer service.

Omnichannel 52
Omnichannel Social Media CRM Data Entry 52
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What Is Guided Selling And How Can It Help You Improve CX?

SugarCRM

FEBRUARY 7, 2023

Over the past decade, the data volumes generated by users have increased the opportunities of providing superior user experiences, helping businesses deliver excellent omnichannel customer experience. AI-powered guided selling software can help facilitate CX strategy on different levels.

CX 26
CX B2C Engineering B2B 26
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