SurveySensum

JULY 12, 2019

Very likely, it’s an added responsibility on the shoulder of the marketing research team to discover opportunities in terms of gaining customer fan-base and customer engagement. A research by Gartner claimed 80% of your future revenue comes from 20% of current customers. Customer Service (Instant action on negative feedback).

Customer Retention 68

Customer Retention Customer Experience Management Unstructured Data Customer Experience 68

VOZIQ

NOVEMBER 13, 2022

For many leading recurring revenue businesses, AI is transforming retention by leveraging customer data, advanced analytics and machine learning to extract actionable intelligence and drive multichannel retention actions. Unified Customer Data. Predictive Modeling. Personalization.

AI 52

AI Unstructured Data Customer Retention Machine Learning 52

Intercom, Inc.

SEPTEMBER 9, 2022

The tech landscape is changing, the business applications are (potentially) game-changing, and, spoiler alert, Fergal very much believes the hype. In CX, neural networks will likely be used with more traditional machine learning methods to choose actions that provide the best interaction possible with the customer.

Machine Learning 249

Machine Learning ML Unstructured Data AI 249