SurveySensum

JULY 12, 2019

Customer Service (Instant action on negative feedback). Customer retention is the backbone of the business across different industries. According to Bain, repeat customers spend 67% more than new customers. Mobile Application (Collect in-moment experience).

Customer Retention 68

Customer Retention Customer Experience Management Unstructured Data Customer Experience 68

SurveySensum

JANUARY 31, 2024

You can spot them by checking your customer retention rates – they’re spending more time on your website, buying more stuff, and relying on your offer. Know that high-value customers may be someone other than those who spend the most at your company. it’s a game-changer! Yes, the feedback of course.

Gaming 52

Gaming Net Promoter Score Customer Satisfaction Social Media 52

ClientSuccess

JUNE 19, 2019

Adding credibility to this statement is a research study by Invesp Consulting which suggests: Existing customers are 50% more likely to try new products and spend 31% more than new users! Increasing customer retention by 5% can increase profits by 25-95%. Webinars and Live Demos: The Secret to Leveling Up the Customer Game.

Customer Retention 73

Customer Retention E-commerce Start-ups Entertainment 73

Futurelab

FEBRUARY 27, 2022

The answer to the dilemma of focusing on the Buy stages of the lifecycle versus the Own stages can easily be found in this series of statistics that convey a very strong point: retention trumps acquisition, both for the business and for the customer. A 5% reduction in the customer defection rate can increase profits by 25-95%.

Customer Retention 130

Customer Retention Customer Acquisition Touchpoint Gaming 130

ClientSuccess

SEPTEMBER 26, 2019

Sam Fiel, Customer Success Manager at ClientSuccess, defines customer health as “the current state of customer satisfaction after a given engagement (i.e. Are my customers happy or are they not? Pretty simple; if they are not satisfied, a game plan is created to improve their health and overall success.”.

Customer Retention 49

Customer Retention Net Promoter Score Gaming Education 49

Zonka Feedback

AUGUST 24, 2023

Net Promoter Score (NPS) surveys have emerged as a game-changer in the world of customer loyalty measurement. With their ability to provide valuable insights into your brand, company, product, or service, NPS surveys help ensure customer retention and enhance brand advocacy.

NPS 52

NPS Net Promoter Score Gaming Customer Retention 52

CX Journey

FEBRUARY 12, 2015

To win The CX Dating Game, therefore, you''re going to need to be able to answer the following questions: Where else are my customers spending their wallet for the main categories I compete in? we need to know how to win The CX Dating Game. customer experience customer retention'

Gaming 68

Gaming CX CX Transformation NPS 68

VOZIQ

DECEMBER 17, 2020

Recently, VOZIQ’s predictive customer retention solution was honored for consistent innovation and extraordinary value creation and won the 2020 Product of the Year award. In customer retention scenario, it would be how many at-risk customers the model has identified and how accurately it has done so.

Customer Retention 98

Customer Retention Text Analytics AI Engineering 98

Execs In The Know

MARCH 13, 2023

Being Customer Obsessed According to Forrester Research , customer- obsessed companies report 2.5 times better customer retention and employee engagement than non-customer-obsessed companies. “Customer obsession starts with the customer and works backward,” explained Weingardt.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

VOZIQ

NOVEMBER 13, 2022

For many leading recurring revenue businesses, AI is transforming retention by leveraging customer data, advanced analytics and machine learning to extract actionable intelligence and drive multichannel retention actions. Unified Customer Data. Personalization is a critical component in upping your retention game.

AI 52

AI Unstructured Data Customer Retention Machine Learning 52

Intercom, Inc.

JULY 1, 2019

Most importantly, subscription businesses enable you to think about marketing as a function of delivering customer success, and not just about the transactional “get that customer over the line.” Customer retention is more important than conversion. How do we retain customers? Sounds great.

Customer Retention 223

Customer Retention Start-ups Manufacturing Customer Acquisition 223

CSAT.AI

FEBRUARY 22, 2023

Using AI support apps on Zendesk right now, that were created specifically for customer service, can provide great value and get you into the AI game. Automated Request Routing You need triage on those customer inquiries and AI can help you with that. Plus they need to be trained on a specific data set.

AI 85

AI Sentiment Analysis CX Predictive Analytics 85

Fonolo

MAY 16, 2019

It’s no surprise: on the surface, the two departments and their goals seem distinct from one another: Marketing is all about customer acquisition (or, attracting new customers), while customer service is all about customer retention. So, how exactly does custom service feed into marketing?

Customer Service 124

Customer Service Customer Acquisition Customer Retention Education 124

Intercom, Inc.

DECEMBER 31, 2019

The ultimate failure of Siri to dominate the AI personal assistant game might come to be seen as its biggest miss of the decade. And that changes a lot: how we think about marketing, how we think about what our product is and how we think about what customer success actually is…This shift moves us from brand promiscuity to brand loyalty.”.

Entertainment 259

Entertainment Gaming Artificial Intelligence Technology 259

Win the Customer

SEPTEMBER 12, 2023

By harnessing the power of tools like CRM systems and advanced analytics platforms, businesses can make data-driven decisions to enhance the customer experience. McKinsey highlights that this approach has been a game-changer for numerous established businesses looking to innovate in customer-centricity.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

VOZIQ

NOVEMBER 2, 2022

Applying Gartner’s Analytics Maturity Model to Assess Your Customer Retention Program – Forbes. A 2013 study by McKinsey found that data-driven organizations are 23 times more likely to outcompete in customer acquisition, have a more loyal customer base, and are 6.5 times more likely to retain customers.

Customer Retention 40

Customer Retention Customer Acquisition Compliance AI 40

VOZIQ

NOVEMBER 1, 2022

Applying Gartner’s Analytics Maturity Model to Assess Your Customer Retention Program – Forbes. A 2013 study by McKinsey found that data-driven organizations are 23 times more likely to outcompete in customer acquisition, have a more loyal customer base, and are 6.5 times more likely to retain customers.

Customer Retention 40

Customer Retention Customer Acquisition Compliance AI 40

CSAT.AI

OCTOBER 19, 2022

They are a powerful asset for customer retention, personalization, and satisfaction. In the realm of customer service, these are some of the aspects of AI that are continuing to change the game and how it is won. Phrase based models dial in to a company’s industry, products, brand and customer base. Conclusion.

Sentiment Analysis 107

Sentiment Analysis Customer Service Machine Learning AI 107

Zendesk

OCTOBER 13, 2022

This made customers’ initial experiences with the brand even better. For UncommonGoods , an online retailer specializing in unique gifts, the shift from email to a CX solution was the game-changer. How to uplevel your CX organization (or help ensure you stay at the top of your game). Scale CX for volume and growth.

Retail 52

Retail Customer Retention CX Gaming 52

Lumoa

OCTOBER 15, 2023

Swift Solutions: Tackling Issues Through Instant Feedback Analysis Imagine this scenario: Your team launches a product or service into the market, and then… the waiting game begins. The principle is straightforward: a prolonged customer feedback cycle can damage your response rates and, ultimately, your customer retention.

Customer Feedback 83

Customer Feedback Text Analytics Hospitality Hospitality 83

Futurelab

MAY 2, 2022

And what it causes customers to do is to play the “ discount game ” or the “I’m a dissatisfied customer game” in order to get a better deal. Some companies even encourage customers to call back every year to get a “loyal customer discount.” (My Not appreciated, not special, and certainly not valued.

Gaming 130

Gaming Omnichannel Start-ups Customer Experience 130

ECXO

MARCH 5, 2024

By putting the customer at the heart of the process, businesses can ensure that their digital transformation initiatives lead to improved customer satisfaction. Happy customers are more likely to be loyal customers, leading to increased customer retention.

Innovation 98

Innovation Gaming Customer Satisfaction Start-ups 98

Futurelab

MARCH 20, 2022

And what it causes customers to do is to play the “ discount game ” or the “I’m a dissatisfied customer game” in order to get a better deal. Some companies even encourage customers to call back every year to get a “loyal customer discount.” (My Not appreciated, not special, and certainly not valued.

Gaming 130

Gaming Omnichannel Start-ups Customer Experience 130

Zendesk

JUNE 30, 2022

Additionally, investing just 5 percent in customer retention has been shown to boost profits by a minimum of 25 percent. It clearly pays to retain your customers—but how, exactly, do you keep them coming back for more? The key to customer retention and lifetime value is after-sales service. Deepen brand loyalty.

Sales 98

Sales Non-Profits Customer Retention Social Media 98

Beyond Philosophy

NOVEMBER 9, 2023

So, when I share some statistics I read regarding customer satisfaction and leveraging behavioral economics, some of which I felt very glass-half-empty about, I hope a few of you, with your half-glass-full dispositions, will help me see the bright side. I have long been an advocate of focusing on customer retention over acquisition.

Customer Satisfaction 78

Customer Satisfaction Customer Retention Customer Acquisition Management Consulting 78

ModSquad

JULY 25, 2019

Not so long ago, the only way for customers to reach a company was through phone or fax. Today, efficient companies also offer consumers the opportunity to get support through email, live chat, SMS, social media, apps, and within video games. Phone and email are still critical communication channels for customer support.

Omnichannel 61

Omnichannel Social Media Gaming Customer Retention 61

VOZIQ

MAY 8, 2023

While the strategies evolve to accommodate new needs and expectations, here are some pieces of wisdom from the best of the internet to aid leaders in the churn with their retention game. From reviewing costs to ridding customers of their fears and reserves and winning their trust, the tips on this blog will be beneficial to review.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

VOZIQ

MAY 8, 2023

While the strategies evolve to accommodate new needs and expectations, here are some pieces of wisdom from the best of the internet to aid leaders in the churn with their retention game. From reviewing costs to ridding customers of their fears and reserves and winning their trust, the tips on this blog will be beneficial to review.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

Intercom, Inc.

NOVEMBER 18, 2020

Study after study shows a positive customer experience is essential for winning repeat business, and many customers will simply stop buying from a company if they have a negative interaction. This is where automation can be a game-changer for frazzled support teams and their time-strapped customers.

Customer Satisfaction 223

Customer Satisfaction B2C Healthcare Customer Expectations 223

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. Seriously, it’s a game-changer! Implementing rewards tied to CLV requires a data-driven approach.

Customer Loyalty 52

Customer Loyalty Retail Social Media Touchpoint 52

Totango

SEPTEMBER 13, 2022

Customer Success Playbook Strategies: Mapping a Path to Winning Outcomes. A customer success playbook maps out a game plan you can use to automate successful outcomes for your clients. Automate best practices that promote better customer experiences. Optimize customer onboarding. Promote customer engagement.

Customer Retention 88

Customer Retention Construction Touchpoint Gaming 88

VOZIQ

FEBRUARY 4, 2022

To stay in the game, businesses need to develop an effective and agile customer retention strategy led by predictive technologies. This five-point approach is based on proven practices that have delivered real-world retention impact to many recurring revenue leaders across various industries.

Artificial Intelligence 40

Artificial Intelligence Customer Retention Machine Learning AI 40

TeamSupport

MAY 17, 2019

If you’ve ever worked in or been a part of the customer support industry, you’ve likely seen or directly experienced “contents” or “games” like the scenarios listed above. Putting the fate of valuable customers in jeopardy with poor agent responses because they're prioritizing a game just doesn’t make sense.

B2B 49

B2B B2C Gaming Customer Retention 49

VOZIQ

JULY 18, 2022

Over the years, we have met executives from several pest control companies and realized that customer retention is one of their topmost priorities. However, for most of them, retention programs haven’t delivered the desired outcomes. Use the voice of customers to understand drivers of churn.

Machine Learning 40

Machine Learning Text Analytics Customer Retention Contact Center 40

VOZIQ

APRIL 14, 2023

With customer expectations rising dramatically and businesses implementing a personal and far more attentive approach than before, CRM has now become a crucial element of customer retention.

Customer Service 40

Customer Service Entertainment B2C CRM 40

VOZIQ

APRIL 14, 2023

With customer expectations rising dramatically and businesses implementing a personal and far more attentive approach than before, CRM has now become a crucial element of customer retention.

Customer Service 40

Customer Service Entertainment B2C CRM 40

Experience Investigators

FEBRUARY 6, 2024

We know CX teams can deliver significant business advantages: Satisfied customers are much more likely to purchase more Revenue grows 40% faster by providing personalized experiences Businesses achieve a 2.3x Artificial intelligence (AI) is also changing the game and making time-to-insights faster and more efficient.

Net Promoter Score 98

Net Promoter Score CX NPS Artificial Intelligence 98