Aquire

SEPTEMBER 30, 2021

Does your business focus more on customer acquisition or customer retention? The most common answer is acquisition but the focus should be on retention. With the right customer retention strategies, you can ensure steady revenue and avoid losing market share to competitors. But first, let’s cover the basics.

Customer Retention 52

Customer Retention Customer Acquisition Start-ups Customer Satisfaction 52

SurveySensum

JANUARY 31, 2024

You can spot them by checking your customer retention rates – they’re spending more time on your website, buying more stuff, and relying on your offer. Know that high-value customers may be someone other than those who spend the most at your company. it’s a game-changer! Yes, the feedback of course.

Gaming 52

Gaming Net Promoter Score Customer Satisfaction Social Media 52

Experience Investigators

FEBRUARY 6, 2024

We know CX teams can deliver significant business advantages: Satisfied customers are much more likely to purchase more Revenue grows 40% faster by providing personalized experiences Businesses achieve a 2.3x Artificial intelligence (AI) is also changing the game and making time-to-insights faster and more efficient. What are its pros?

Net Promoter Score 98

Net Promoter Score CX NPS Artificial Intelligence 98

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down? Why are your customers turning away from you? Why is the retention of your customers so high/low?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

CX Journey

FEBRUARY 12, 2015

Despite your best efforts, sometimes customers spend less. In both cases, you find that NPS/satisfaction doesn''t strongly correlate with revenue or SOW increases, as hoped. we need to know how to win The CX Dating Game. customer experience customer retention' Other times they defect.

Gaming 68

Gaming CX CX Transformation NPS 68

VOZIQ

NOVEMBER 13, 2022

For many leading recurring revenue businesses, AI is transforming retention by leveraging customer data, advanced analytics and machine learning to extract actionable intelligence and drive multichannel retention actions. Unified Customer Data. Personalization is a critical component in upping your retention game.

AI 52

AI Unstructured Data Customer Retention Machine Learning 52

Lumoa

SEPTEMBER 11, 2023

Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

SurveySensum

DECEMBER 20, 2023

Up to 40% of customers explicitly want ‘better human service.’ Businesses that understand and embrace these shifts have a secret weapon: they’re ahead of the game. They adapt seamlessly to these changing customer service trends, offering experiences that meet and surpass expectations.

Net Promoter Score 52

Net Promoter Score Customer Service NPS Customer Satisfaction 52

SurveySensum

SEPTEMBER 12, 2019

This is a game-changer for different businesses across multiple industries. Two-thirds of global CEOs will start focusing on digital strategies to improve customer experience by the end of 2019. Measuring Net Promoter Score (NPS) is important to get more customers and retain existing. Is your business measuring NPS?

Net Promoter Score 67

Net Promoter Score Customer Experience CXM NPS 67

SurveySensum

MAY 25, 2023

It’s simple—they know that customer feedback holds the key to unlocking insights that can elevate their game and exceed customer expectations. To stay ahead of the curve and continuously improve the customer experience, businesses turn to a variety of customer feedback metrics.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Satisfaction 52

Totango

MARCH 29, 2022

For any business, a single and unified view of their customers can provide valuable information that can drastically affect how team members approach communication with each individual customer. Proactively increasing customer satisfaction through product adoption increases an organization’s NPS and customer advocacy and engagement.

NPS 94

NPS Customer Satisfaction Sales Touchpoint 94

CSAT.AI

APRIL 5, 2023

Customer Lifetime Value (CLV): The estimated total value a customer will bring to a business over the course of their relationship with the company. Customer Loyalty: This is shown when customers return to a business for purchases, or recommend, praise and even defend a business. Bain & Company, Inc.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

SurveySensum

JULY 6, 2023

Even as a retail giant , Reliance Trends struggles with customer retention. Here’s an eye-opening statistic – ‘78% of customers have backed out of purchase due to a poor customer experience’- Glance, Counting the Customer. So, how to keep your customers satisfied? So, what’s missing?

Customer Satisfaction 52

Customer Satisfaction Retail Social Media Net Promoter Score 52

SurveySensum

JULY 6, 2023

Even as a retail giant, Reliance Trends struggles with customer retention. Here’s an eye-opening statistic – ‘78% of customers have backed out of purchase due to a poor customer experience’- Glance, Counting the Customer. So, how to keep your customers satisfied? So, what’s missing?

Customer Satisfaction 52

Customer Satisfaction Retail Social Media Net Promoter Score 52

SurveySensum

SEPTEMBER 5, 2023

These satisfied users aka promoters enthusiastically recommend your software to others, driving customer acquisition for your business. By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down? Why are your customers turning away from you? Why is the retention of your customers so high/low? Wondering which metric to choose?

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

OCTOBER 31, 2023

On the flip side, a negative experience can quickly erode the trust your customers have in your brand. Provides a Competitive Edge: In today’s world, where many products or services offer similar features, the quality of your customer experience can be a game-changer.

Net Promoter Score 52

Net Promoter Score Customer Service Customer Experience E-commerce 52

SurveySensum

NOVEMBER 10, 2023

Using an efficient website feedback tool is a game-changer for online businesses. It not only helps in identifying and addressing issues promptly but also builds trust and loyalty among customers. But wait, that’s not all, the tool also gives you the best customer support in just 2 hours (which resulted in 98% customer retention).

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Beyond Philosophy

JULY 7, 2015

When it comes to Customer loyalty and retention, most organizations want to appeal to the rational side of their Customers. What I know from over a decade in the Customer Experience game, however, is that rationality has less to do with it than you think. Are You Ready to Get the Answers to Your Questions?

Net Promoter Score 113

Net Promoter Score Predictive Analytics NPS Customer Loyalty 113

Comm100

DECEMBER 14, 2022

Here are the key benefits of customer experience automation to consider: Increased customer satisfaction : CXA lets you personalize the content, the channel through which you reach out to customers, and the timing of the message which caters to customer needs. It doubles up as a user manual, minus the snooze factor.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

Totango

AUGUST 11, 2022

Client receptivity : Customer receptiveness to ideas and initiatives proposed by success managers will be influenced by their perception of digital interactions with your product and the value they derive from these interactions. You then can segment your email list to reach out to these customers.

Net Promoter Score 106

Net Promoter Score Social Media Customer Journey Map Customer Relationship 106

Aquire

MAY 24, 2021

United Airlines has served thousands of passengers and increased their customer satisfaction scores. There’s no doubt about it: The ability to provide omnichannel customer service across a variety of popular platforms has been a real game-changer. Repeat customers and customer retention. Net Promoter Score.

Customer Service 105

Customer Service Net Promoter Score Social Media Omnichannel 105

Zendesk

JUNE 21, 2023

Research-backed advocacy strategy If you have customer data or information about past advocacy efforts, then you’re already ahead of the game. These can all indicate the overall satisfaction of existing customers, influencing the number of referrals you receive from advocacy initiatives.

Social Media 52

Social Media Net Promoter Score Education Construction 52

SurveySensum

JULY 13, 2023

This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience. If you want to follow the steps of big brands like Amazon, and Zappos who have won the game of retail customer experience? Touchpoints Post-purchase services, customer support, loyalty programs.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience. If you want to follow the steps of big brands like Amazon, and Zappos who have won the game of retail customer experience? Touchpoints Post-purchase services, customer support, loyalty programs.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Zendesk

AUGUST 22, 2023

Determine the right metrics There are several customer experience key performance indicators (KPIs) that will shed light on how well your product fits into the market, including customer retention rate, growth rate, marketing success, and churn rate. If either one is lacking, your customers may be on their way out the door.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Qualtrics

JUNE 11, 2019

Competition is fierce and if your company isn’t providing a valuable product while keeping customers satisfied, then you might be in trouble. It’s difficult to guess what’s going on in the mind of the consumer, and unless you have a crystal ball, user feedback is the best way to take the guessing game out of it. Empowers the customer.

Customer Satisfaction 35

Customer Satisfaction Social Media Customer Retention NPS 35

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down? Why are your customers turning away from you? Why is the retention of your customers so high/low? Wondering which metric to choose?

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

JUNE 19, 2023

And not only that, they’ll go on and spread the good word about your business, bringing in new customers and contributing to some serious growth. So, in this blog post, we’re going to dive into five tips that can really help you improve customer satisfaction for your business. Trust me, these tips are game-changers.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

SixteenVentures

DECEMBER 31, 2019

Customer Feedback Loop. Customer Advocacy. Customer Intelligence. Customer Expansion. Customer Renewal. Customer Retention. Customer Success is Not Happiness, Delight, or Satisfaction. See “ Customer Success Beyond Usage Data ” above. Customer Retention.

Start-ups 136

Start-ups Sales NPS Non-Profits 136

SurveySensum

SEPTEMBER 12, 2023

The unsatisfied customers are encouraged to report issues or problems through in-app surveys or on platforms like Discord. To show appreciation for users’ help in identifying and addressing these issues, the game rewards users with in-game currency or other bonuses. Explore SurveySensum to create effective in-app surveys.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

Intercom, Inc.

JULY 11, 2019

What I get excited about is that trend and the pace at which we’re expanding the number of ways that we can play this game. Now companies can roll out new tools five, six, seven times a year and they can be really, really agile and creative in the way they build their customer experience. How to check the customer’s pulse.

Start-ups 188

Start-ups Sales Engineering CRM 188

Fonolo

JANUARY 14, 2020

We’d add that she’s one of the most influential women in the customer service game too. The CX Journey blog is mostly written by Annette herself, with some guest writers, and is a must-read for anyone in the customer experience space. And their blog reflects that aim very well too.

Customer Service 136

Customer Service Contact Center Social Media CX 136

SurveySensum

JULY 14, 2020

Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. With over a decade of experience in customer success and customer service, Jay Nathan has developed customer retention and growth methodology for building, managing, and scaling tech companies serving businesses of all sizes. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Customer Bliss

AUGUST 3, 2018

“A very small increase in customer retention can yield a huge impact on profitability.” How Net Promoter Companies Thrive in a Customer-Driven World. Rob Markey is a partner at Bain & Company and leads the customer strategy and marketing practice. There’s still a need to raise the game on the science.

CX 48

CX Social Media NPS Customer Loyalty 48

ECXO

JANUARY 30, 2024

For example, if a customer has a positive emotional connection with a brand, they are more likely to overlook minor issues or price increases. They may also be more inclined to recommend the brand to others, further increasing the company’s customer base. This is what the famous NPS attempts to measure.

CX 52

CX Customer Loyalty Education Customer Retention 52