Lumoa

FEBRUARY 9, 2023

It involves measuring customer effort on customer service interactions, such as the number of customer emails received, the length of customer wait times, and the number of customer complaints. Make your tool a playground and explain the rules of the game. Learn from the best.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Make your tool a playground and explain the rules of the game. 10 Great Examples of Customer Onboarding That You Can Learn From " by Groove, " The 5 'Best' User Onboarding Examples " by Appcues. retention Customer retention is the measurement of how a business retains customers over a specific period of time.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Make your tool a playground and explain the rules of the game. 10 Great Examples of Customer Onboarding That You Can Learn From " by Groove, " The 5 'Best' User Onboarding Examples " by Appcues. retention Customer retention is the measurement of how a business retains customers over a specific period of time.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Intercom, Inc.

OCTOBER 13, 2022

We’ve heard you loud and clear – our customers’ feedback and partnership was our biggest driving force behind today’s product announcements. When we talk to you, our customers, we hear you talk about the same challenges across B2B and B2C companies and industries.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118