Lumoa

APRIL 18, 2023

Driving change from Voice of Customer feedback is a game changer in customer experience management. Customer experience has been considered a differentiator for years—but it’s been hard to execute on CX improvement opportunities because of siloed and unstructured data. They make it easier for you to deliver a consistent delight.

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

Shep Hyken

APRIL 8, 2022

Retail Industry Leaders Game to Sustain Digital Customer Experience . petabytes of unstructured data from 1 million customers every hour. Encourage and support online and offline communities . Engage customers in DIY, product-building, and self-customization activities during the purchase .

Retail 72

Retail Customer Experience Contact Center Omnichannel 72

Intercom

APRIL 20, 2023

In his most recent book, Do B2B Better: Drive Growth Through Game-Changing Customer Experience , he set out to understand the differences between those who can prove that a better customer experience equals better business versus the ones who are just hoping it’ll happen. And so, CX programs often end up getting cut.

Net Promoter Score 52

Net Promoter Score Customer Experience CX Finance 52

Fonolo

NOVEMBER 17, 2020

Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. While the cause of the high turnover rate is debatable, managers can help keep agents motivated via interactive, game-like principles in different contexts. Storyline: Gamification. 3. Gamification.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

Intercom

MAY 31, 2023

Deep learning algorithms are highly effective at processing complex and unstructured data, such as images, audio, and text, and have enabled significant advances in a wide range of applications such as natural language processing, speech recognition, and image recognition systems that include facial recognition, self-driving cars, etc.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

Steven Van Belleghem

MAY 19, 2020

I love that the concern for wellbeing and community was on the agenda of a lot of the experts below: with games, quizzes, contests and digital cocktails. Contact centers and customer contact departments are being very creative with non-work-related video conferences, games, quick chats, messaging groups etc. That’s beautiful to see.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52

Beyond Philosophy

DECEMBER 21, 2023

That said, it can be difficult to game the system with AI if you didn’t build it. Whether you need qualitative or quantitative data analyzed, AI is great at grouping outputs. So, you can give it unstructured data and then group it numerically or by theme, or whatever you need. Moreover, it can create categories.

Unstructured Data 88

Unstructured Data AI Customer-Centric Organization Gaming 88

VOZIQ

NOVEMBER 13, 2022

It is especially important considering that most of your customer data— as much as 80% —is available in unstructured form. This unstructured data is the voice of the customer and holds the key to unlocking complex customer behaviors and needs. Personalization is a critical component in upping your retention game.

AI 52

AI Unstructured Data Customer Retention Machine Learning 52