Qualtrics
JULY 29, 2021
Today is an exciting day— Qualtrics has agreed to acquire Clarabridge , the industry leader in omnichannel conversational analytics. It happens in informal ways like social posts, support calls, product reviews, and video recordings––this kind of unstructured data is seeing unprecedented growth.
Intercom, Inc.
FEBRUARY 13, 2020
In the omnichannel era we’re now living in, automation is the hook that helps crochet all the threads together. And if you think about AWS, if you think about the rise of cloud data warehousing, that is a big technology change and a big game changer for a lot of companies. about why we shouldn’t fear automation in the workplace.
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Shep Hyken
APRIL 8, 2022
This is often termed an omnichannel approach. Research shows that brands with the strongest omnichannel client engagement techniques hold 89% of their customers, in comparison to 33% of customers held by companies with powerless techniques. Retail Industry Leaders Game to Sustain Digital Customer Experience . Contemporary ?Retail
Fonolo
NOVEMBER 17, 2020
Omnichannel, Cloud-Based Contact Centers. As the contact center melds into the ‘experience hub,’ omnichannel communication will become the standard. Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification.
Steven Van Belleghem
MAY 19, 2020
I love that the concern for wellbeing and community was on the agenda of a lot of the experts below: with games, quizzes, contests and digital cocktails. Contact centers and customer contact departments are being very creative with non-work-related video conferences, games, quick chats, messaging groups etc. That’s beautiful to see.
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