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What is customer experience optimization? (+3 actionable tips)

Zendesk

In the Zendesk Customer Experience Trends Report 2022 , over 90 percent of respondents said they’d spend more money with businesses that offer streamlined experiences. And customers who describe a company’s CX as “good” are 37 percent more likely to recommend it to others. Or, say you want to get a pulse on customer loyalty.

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How to Create a Voice of Customer Template for Your Business

Lumoa

Increasing customer loyalty. Feedback will reveal what customers want and how you can improve your products or services. This information helps create targeted campaigns that will help increase customer retention rates and build long-term relationships with customers.

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