Zendesk

FEBRUARY 7, 2022

Predictive analytics. Predictive analytics forecasts what your customers are likely to do based on historical data. This can help your support team anticipate customer needs and identify patterns, and as a result, deliver a better experience. Why consumer analytics is important.

Predictive Analytics 98

Predictive Analytics Social Media Net Promoter Score NPS 98

Lumoa

FEBRUARY 9, 2023

Why are your customers turning away from you? Why is the retention of your customers so high/low? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SugarCRM

MARCH 28, 2024

Segmentation and Targeting: CRM data allows manufacturers to segment their customers based on different criteria, including location, purchase history, product preferences, etc. Personalized Communication : CRM solutions are a great way to generate detailed customer profiles to help manufacturers develop communication strategies.

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26

Zendesk

OCTOBER 5, 2022

Since partnering with Zendesk, Qumu has turned its greatest weakness into its greatest strength and built a loyal customer base. The company has all-time high customer satisfaction (CSAT) scores , driven its customer retention rate to 90+ percent, and turned its customer support into a competitive differentiator. “We

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

Aquire

OCTOBER 19, 2021

One thing to consider is, given the many different types of analytics (that we’ll see below), you’ll need buy-in from multiple teams and data from a range of disparate sources to complete the full picture. To do this, you can use the unified customer view that customer experience platforms offer. Diagnostic analytics.

Social Media 97

Social Media Net Promoter Score NPS Omnichannel 97

1 to 1

MARCH 8, 2021

The brands that survived the shift in everyday life knew how to not only bring in new customers, but nourish the relationship with empathy and personalization. To better understand this, we need to consider the fundamentals of customer acquisition vs. customer retention. What is customer acquisition?

Customer Acquisition 26

Customer Acquisition Customer Retention Predictive Analytics Omnichannel 26

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Why are your customers turning away from you? Why is the retention of your customers so high/low? We’re moving towards personalized omnichannel experience in B2B customer journeys.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114