Win the Customer

SEPTEMBER 12, 2023

However, modernizing them with personalized rewards and incentives can take customer loyalty to new heights. Starbucks, for example, uses its mobile app to offer customized rewards based on individual purchase history. This not only boosts customer retention but also fosters a sense of belonging.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

Customers That Stick

JANUARY 15, 2015

– She specializes in helping organizations balance employee engagement, customer experience & business results. Meet Jodi Beuder! – She is dedicated to assisting companies to grow their brand presence and sales, and most importantly, their customer retention and satisfaction.

Customer Experience 104

Customer Experience Contact Center Customer Retention Start-ups 104

Beyond Philosophy

MARCH 31, 2015

Portland, Oregon-based Umpqua Bank has created a branch banking experience that is more like the local Starbucks. The post At A Fork In the Road: As a Customer Relationship Driver, Where Is Branch Banking Headed? Blogs Customer Retention' and “If you ask me anything I don’t know, I’m not going to answer.”.

Customer Relationship 124

Customer Relationship Retail Finance Customer Retention 124