Customer Satisfaction Customer Service Customer Service Sales CXM 
Intercom
JULY 26, 2022
Ideally, this results in loyal customers, increased customer satisfaction, referrals, and reduced customer churn. By focusing on the customer experience, you can ensure you’re optimizing your business across all touchpoints – an effort that will no doubt benefit your company in the short and long-term.
SurveySensum
JULY 14, 2020
Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . She is now Chief Customer Officer at ClearAction Continuum.
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