Customer Satisfaction Customer Service Event Production NPS 
Hodusoft
JANUARY 4, 2023
The CSAT: Measuring Customer Satisfaction in a Contact Center. For every complaint a contact center receives, there are around 26 clients who are dissatisfied with the service but prefer not to express their displeasure. We can call these customer satisfaction measures as customer experience (CX) metrics.
Zendesk
AUGUST 22, 2023
Avenues for sourcing feedback include: Polls on social media Follow-up emails after a purchase Automated surveys following customer service chats In order to receive unbiased, usable feedback in surveys, be sure to ask open-ended questions that don’t lead customers to a particular response.
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