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How to Anticipate and Address the Unintended Consequences of CX Transformation

Execs In The Know

FEBRUARY 29, 2024

Chances are, your organization is feeling the pressure to keep pace, while taking part in an intricate balancing act between efficiency (how can I reduce the cost of my operations) and experience (how can I improve customer satisfaction and loyalty). That’s where human-centered design comes in.

CX Transformation 99
CX Transformation CX VOE AI 99
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . She is now Chief Customer Officer at ClearAction Continuum.

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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