Execs In The Know

FEBRUARY 29, 2024

Chances are, your organization is feeling the pressure to keep pace, while taking part in an intricate balancing act between efficiency (how can I reduce the cost of my operations) and experience (how can I improve customer satisfaction and loyalty). That’s where human-centered design comes in.

CX Transformation 99

CX Transformation CX VOE AI 99

Doing CX Right

OCTOBER 20, 2020

Top performing companies combine Voice of Employee ( VoE ) and Voice of Customer ( VoC ) as part of their decision-making process. And, when that happens, their commitment and engagement to deliver customer satisfaction increases. Happy employees fuel happy customers. Respect customer intelligence.

Gaming 69

Gaming VOE VOC Close the Loop 69

ClearAction

APRIL 3, 2015

What is happening with employees is what will be reflected to customers: use #VoE as window to CX realities. If employee engagement is high and customer satisfaction is low, then you know you’ve got troubles. Make sure employees buy into the Why not just the What. —@neverstoppever. —@clearaction.

Customer Experience 121

Customer Experience VOE Scorecard Government 121

CX Journey

SEPTEMBER 8, 2016

When you implement a formal program to listen to employees, the initiative is referred to as Voice of the Employee (VoE). We listen to them. We find out what's going well and what's not. stock price) No one can argue with those outcomes!

Customer Experience 49

Customer Experience VOE Voice of the Employee Social Media 49

SurveySensum

JULY 14, 2020

Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132