Execs In The Know

MAY 2, 2022

And all this at a time when leaders are already struggling to build effective CX programs that drive loyalty. A recent Gartner report found that more than 70% of CX leaders struggle to design projects that increase customer loyalty and results. If you’re ready to level up your CX for economic volatility, we’re here to help.

CX 97

CX VOC Customer Journey Map Contact Center 97

Fonolo

MARCH 12, 2019

TJ’s has also picked up some notable awards for customer experience, most recently ranking first among multichannel retailers in Forrester Research’s 2018 U.S. Customer Experience Index. So, how has TJ’s turned CX into its competitive advantage? There is an undeniable link between employee experience and customer experience.

Customer Experience 86

Customer Experience Retail Omnichannel Customer Satisfaction 86

Execs In The Know

MARCH 4, 2022

Having insight into not only the touchpoints through which customers engaged with your brand but also customer sentiment, behavior, and emotions is crucial for businesses to provide seamless, omnichannel customer experiences throughout the customer journey. The post What is Customer Journey Analytics?

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

Aquire

SEPTEMBER 20, 2021

Audio is great, but actually being able to see the person you’re talking to allows for more trust and increases customer satisfaction. Church By The Sea in Madeira Beach, Florida – The pattern-seeking human mind sees a chicken as the face of this building. ON-DEMAND WEBINAR. Watch Now. Leaving room for distractions.

Retail 86

Retail Omnichannel Start-ups Sales 86