Fonolo

AUGUST 24, 2017

We’ve been chatting a lot about customer satisfaction (CSat) recently, but for very good reason; measuring the degree to which your product / service meets customer expectations is critical to the success of your brand, regardless of the vertical or size. Understand Your Customers’ Expectations.

Contact Center 98

Contact Center Customer Satisfaction Customer Expectations NPS 98

Fonolo

AUGUST 1, 2017

Customer satisfaction, otherwise known as CSat (when referring to the contact center), indicates overall customer happiness. If your business is experiencing low customer satisfaction scores you might be left scratching your head and asking “Why?” Making the Most of Customer Feedback. Plus So Much More!

Net Promoter Score 59

Net Promoter Score Contact Center NPS Customer Satisfaction 59

Fonolo

MARCH 19, 2020

“We actually are switching some of our sales team to customer support in the coming weeks just to support the volume of tickets,” CEO Avi Meir told TechCrunch. We’re very proud that our metrics are not declining — meaning specifically service level; how fast we solve cases; our ‘C-Sats’, customer satisfaction.

Contact Center 91

Contact Center Start-ups Technology Technology 91