CSAT.AI

SEPTEMBER 25, 2017

Analyze Customer Reviews to Gauge Sentiment. For companies large or small, it can be difficult to gauge how prospects and customers feel about your brand, especially if your products are sold by hundreds of retailers. The second challenge lies in whether it’s structured or unstructured data.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . Excellent customer support. Verint ForeSEE. Conclusion.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Steven Van Belleghem

MAY 19, 2020

The biggest result is the higher customer satisfaction. Obviously, retail and e-commerce volumes are up, especially due to more customers ordering online. And the third pillar is Intelligent Automation to transform and automate processes to improve customer satisfaction and productivity.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52