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The Business Case for Making Contact Center Applications Standard Employee Productivity Tools

DMG Consulting

SEPTEMBER 13, 2021

A surprisingly high percentage of employees who do not work in a contact center or customer service, sales, or marketing department dedicate more than 40 percent of their time to helping customers. On the outbound side, dialing systems are used to get communications to the right individuals.)

Contact Center

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional.

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The Business Case for Making Contact Center Applications Standard Employee Productivity Tools

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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