Customer Service CX NPS Pharmaceutical 
Steven Van Belleghem
MAY 29, 2022
And yet Centraal Beheer was able to turn that feeling completely around (their NPS is insane compared to other industry players) with some super-useful services. Because customers really do notice when brands really try to help or just want to sell. Providing superior customer service could for example make a great difference.
Taylor Reach Group
NOVEMBER 11, 2019
Customer Experience and Contact Center Consultancy, The Taylor Reach Group, has recently completed its in-depth analysis of two contact centers for a national patient support firm. Contact Centers across many industries share many of the same tools, processes, and functions, however, each center and customer service operation is unique.”.
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CX Journey
MARCH 13, 2019
Image courtesy of CX Network Today I'm pleased to share a guest post by Chanice Henry of CX Network. According to CX Network’s latest Annual Global State of CX Report , showing return on investment (ROI) from CX projects is one of the top challenges troubling CX practitioners.
SurveySensum
JULY 14, 2020
Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].
CX Journey
MARCH 13, 2019
Image courtesy of CX Network Today I'm pleased to share a guest post by Chanice Henry of CX Network. According to CX Network’s latest Annual Global State of CX Report , showing return on investment (ROI) from CX projects is one of the top challenges troubling CX practitioners.
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