Zendesk
JANUARY 9, 2023
Professionals in the biotechnology, pharmaceutical, and medical technology industries want to access customer support that’s knowledgeable, responsive, and accurate—just like anyone else. To grow and retain customers, companies in the life science industry need to create a customer service experience that meets those expectations.
Bill Quiseng
JUNE 28, 2023
These “Profits over People” traditionalists care about their hospital’s labor, research, and equipment costs, Medicare reimbursements, pharmaceutical companies’ payments in cash and in-kind gifts, and their patients’ payments more than they do their patients. Well, no more! Vive la revolution!
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Steven Van Belleghem
MAY 29, 2022
Because customers really do notice when brands really try to help or just want to sell. Providing superior customer service could for example make a great difference. Energy providers have a notorious reputation for bad service, for instance. You would immediately choose for that one, right? Be highly accessible.
Customer Bliss
JANUARY 25, 2018
Tamar Cohen , Head of US Customer Experience for Zoetis , a leader in animal health services, shares how she led the leadership team in building the company’s CX platform and organization from the grounds up. “ How can we do better for our customer? Tactics to Transform and Build Customer Experience.
Zendesk
OCTOBER 31, 2023
Even beyond technology, generative AI is asserting itself in finance, pharmaceuticals, and art. While some applications are obvious—customer service chatbots, for example—other use cases are more creative or abstract. Read more: Here’s how customer service teams are actually using AI 2.
Steven Van Belleghem
OCTOBER 24, 2021
Over the years, it has for instance entered movie streaming, healthcare, pharmaceutics, grocery shopping, logistics and other sectors. That’s why Amazon is truly becoming a whole network of organizations and brands in order to have as much influence in the day to day life of people as possible.
PeopleMetrics
JANUARY 28, 2021
But it's 20 years and so much has changed in both the world and the customer experience employee experience industry since 2001, so we thought we'd sprinkle in some kind of nostalgic pictures of PeopleMetrics with some of the great people that have been at the company. It is the experience, it's everything that we provide to customers.
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