CSAT vs NPS: Two Important Yet Often Confused Customer Service Metrics
CSAT.AI
JULY 20, 2022
Here are 5 examples each of CSAT vs NPS. CSAT Measures Each Customer Experience . NPS Measures Customer Loyalty. It’s not a Battle of CSAT vs NPS, but CSAT and NPS Connected. CSAT influences NPS. How NPS and CSAT are Calculated. In NPS they don’t exist. Examples of this are: .
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