How Can Payers Improve Member Experience and Efficiency at the Same Time?
Uniphore
DECEMBER 17, 2021
This is especially true given the increasing competition from more technology-savvy competitors and disruptive market entrants from non-healthcare sectors such as retail. on a 100-point scale for customer satisfaction, which Forrester categorizes as an “OK” rating. Understanding Customer Service Challenges for U.S.
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