Fonolo

NOVEMBER 13, 2018

Have you been searching for the best customer service conferences to attend in 2019? We’ve made the case before that conferences offer customer service professionals a host of rewards, including valuable knowledge, product exposure, and the opportunity to build new relationships. Where: Marco Island, Florida.

Customer Service 108

Customer Service Contact Center Innovation Engineering 108

Hodusoft

MARCH 22, 2024

Leading this charge is HoduSoft, a prominent name in unified communication solutions, all set to showcase its HoduCC omnichannel CX solutions at Enterprise Connect 2024, scheduled from March 25 to 28, 2024, at Gaylord Palms, Orlando, Florida. And amidst it all, HoduSoft aims to shine bright as an exhibitor.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

Beyond Philosophy

AUGUST 9, 2016

Through such programs, employees can offer ideas for improving the customer experience, co-create, offer perspectives on the ideas of others, and help track these ideas from the first spark to final implementation. Innovative, social techniques are core to employee VOC programs. 6 Ways Communities Complement Customer Service.

Non-Profits 60

Non-Profits Social Media B2C VOC 60

Beyond Philosophy

DECEMBER 5, 2017

Employee ambassadorship identifies new categories and key drivers of employee subconscious emotional and rational commitment, while it is also liked with the emotional and rational aspects of customer commitment. Consider how frequently your customers interact with your employees, either directly or indirectly.

CX 68

CX Predictive Analytics Social Media Customer Experience 68