Chip Bell

APRIL 9, 2019

When the bank purchased Barnett Bank, the largest bank in Florida, McColl commissioned the construction of a large high rise bank building in Tampa which the locals called the “Beer Can Building.” It was a tall circular structure that dominated the Tampa skyline.

Entertainment 84

Entertainment Construction Customer Expectations Innovation 84

Beyond Philosophy

JANUARY 3, 2017

Employees’ actions, including expressing themselves face-to-face and through digital means, directly and indirectly impact much of what we understand about customer experience-based emotion and memory, leading to downstream behavior. What Rosenbluth said holds up two decades after first being published.

CX 76

CX Customer Loyalty Contact Center Start-ups 76

Lightico

MARCH 23, 2022

Marketing – MGAs often use their expertise to develop innovative marketing strategies. This includes keeping track of all paperwork, paying bills, scheduling appointments, and handling customer complaints. Customer Service – MGAs must answer questions from prospective customers and handle any problems that arise.

Retail 52

Retail Innovation Sales Customer Service 52

Beyond Philosophy

AUGUST 9, 2016

Through such programs, employees can offer ideas for improving the customer experience, co-create, offer perspectives on the ideas of others, and help track these ideas from the first spark to final implementation. Innovative, social techniques are core to employee VOC programs. 6 Ways Communities Complement Customer Service.

Non-Profits 60

Non-Profits Social Media B2C VOC 60

Beyond Philosophy

DECEMBER 20, 2017

concluded, as we’ve seen with other research into the benefits of employee engagement: “As well as performance and productivity, employee engagement impacts positively on levels of absenteeism, on retention, and on levels of innovation….”. Social Customer Service: The Savior to a Successful Omni-Channel Strategy.

CX 68

CX Innovation Customer Experience Customer Service 68

Beyond Philosophy

MAY 17, 2016

This, somewhat surprisingly, is similarly true for business-to-business products and services; so understanding perceptual differences between staff and customers should be a priority for senior corporate management as well as managers in Sales, Marketing, and Customer Service. Customers like the improved processes.

Sales 74

Sales Customer Loyalty Innovation Customer Experience 74

Beyond Philosophy

DECEMBER 5, 2017

Consider how frequently your customers interact with your employees, either directly or indirectly. Whether it is through a computer screen in a customer service chat, on the telephone, or in person, every employee, whether customer-facing or not, should be an enthusiastic and committed representative for the brand.

CX 68

CX Predictive Analytics Social Media Customer Experience 68

Customer Bliss

JULY 13, 2016

His newest book is Sprinkles: Creating Awesome Experiences Through Innovative Service. Rule #5: Listening to customers is good; watching customer behavior can be even better. His newest book is Sprinkles: Creating Awesome Experiences Through Innovative Service. Guest Post by Chip R. How’s Everything?

Customer Feedback 67

Customer Feedback Innovation Customer Survey Customer Service 67

Hodusoft

MARCH 22, 2024

Leading this charge is HoduSoft, a prominent name in unified communication solutions, all set to showcase its HoduCC omnichannel CX solutions at Enterprise Connect 2024, scheduled from March 25 to 28, 2024, at Gaylord Palms, Orlando, Florida. And amidst it all, HoduSoft aims to shine bright as an exhibitor.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52