Drive to 15 – How Minimum Wage Increases Will Impact Businessess & Contact Centers
Taylor Reach Group
JUNE 15, 2017
As many of you have heard, Illinois, Ontario have announced anticipated minimum wage increases to $15/hour. If you look at this from a business perspective, specifically small business, it is a substantial increase on a percentage basis – Ontario:32% and Illinois 36%, to be exact. Impact on the Contact Center.
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