Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Satisfied customers are also paying customers, so keeping them happy also helps your bottom line. In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Lumoa

FEBRUARY 14, 2024

It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. How customers experience your brand is more important than ever before.

Customer Experience 83

Customer Experience ML Social Media CX 83

VOZIQ

JUNE 7, 2023

The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. A high NPS can also help you increase your customer lifetime value (CLV). Predict your NPS: Remember not all customers respond to NPS surveys.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

VOZIQ

JUNE 7, 2023

The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. A high NPS can also help you increase your customer lifetime value (CLV). Predict your NPS: Remember not all customers respond to NPS surveys.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

SurveySensum

JULY 15, 2022

Customer service is often not that great. Comes with built-in sentiment analysis tools. Equipped with advanced tools like AI, ML, etc. Question branching and skip logic. Web links, chats, and emails to collect max response rates. Lets you build advanced surveys. Easy to create questions, surveys, and polls.

E-commerce 52

E-commerce NPS Sentiment Analysis ML 52