Customer Survey, CX Transformation, Government and Innovation

15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 1]

Lumoa

JANUARY 9, 2018

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX CX transformation is no longer a nice-to-have, it's a necessity” – concludes Forrester , one of the most influential research and advisory firms in the world. Three words: voice of customer.

CX Customer Experience Artificial Intelligence Omnichannel

Customer Experience Challenges According to 15 CX Experts

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX With rising customer expectations, good service is no longer good enough.

CX Customer Experience Machine Learning Artificial Intelligence

Tech Customer Success

15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 1]

Customer Experience Challenges According to 15 CX Experts

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