Customer Survey Double-Barreled Question Gaming Net Promoter Score 
InteractionMetrics
SEPTEMBER 17, 2019
Either way, it’s what we call Gaming and it’s the second flaw on the list below. Since I frequently negotiate with my rep, I have nothing to gain by taking this survey truthfully. Basically, by giving my rep a good score, I am more likely to win on future fees, and that’s my main concern. Bad Customer Surveys are Ubiquitous.
InteractionMetrics
SEPTEMBER 17, 2019
Either way, it’s what we call Gaming and it’s the second flaw on the list below. Since I frequently negotiate with my rep, I have nothing to gain by taking this survey truthfully. Basically, by giving my rep a good score, I am more likely to win on future fees, and that’s my main concern. Bad Customer Surveys are Ubiquitous.
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