article thumbnail

Addressing metrics gaps between bot-led and human-led service

Comm100

Like the user satisfaction rate, this information can be obtained from a customer satisfaction survey. Net Promoter Score – How likely is your customer to recommend your company’s services and products? Customer Service KPIs Specifically for Chatbots. Test Customer Service with Mystery Shopping.

article thumbnail

Addressing metrics gaps between bot-led and human-led service

Comm100

Like the user satisfaction rate, this information can be obtained from a customer satisfaction survey. Net Promoter Score – How likely is your customer to recommend your company’s services and products? Customer Service KPIs Specifically for Chatbots. Test Customer Service with Mystery Shopping.