Customer Survey Net Promoter Score Unstructured Data Voice of the Customer 
Lumoa
FEBRUARY 16, 2023
A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. The goal is to better understand your customers, earn their trust, and improve customer experience. Without customers, there is no business.
Fonolo
NOVEMBER 17, 2020
Which of the Following Are IMPORTANT When Receiving Customer Service? Customer service leaders tend to use a combination of KPIs to track performance, with NPS (Net Promoter Score) and CSat (Customer Satisfaction) being the most common. Voice of the Customer (VOC). The Rise of the Super Agent.
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