Understanding Negative NPS Score: Causes, Impact and Solutions
Lumoa
JUNE 14, 2023
According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! So keep reading if you want to get your NPS score back on track and supercharge your CX efforts. Does it spell doom for your business? Well, not so fast.
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