cx-digital whitepapers why-human-digital-experiences-are-better-for-business 
Fonolo
NOVEMBER 17, 2020
We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Bill Quiseng CX Expert, Speaker & Consultant. Shep Hyken , CS & CX Expert, Keynote Speaker, and NYT Bestselling Author at hyken.com. Here’s what they said.
Fonolo
MAY 10, 2018
Luckily, those seeking reliable sources for CX and CS-related topics can still rely on a special corner of the digital sphere, one which has made a comeback in recent months: Blogs. This fabulous bunch will enrich the lives and careers of customer experience professionals, all through the power of their wisely written words.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
JANUARY 14, 2020
There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. When it comes to customer service and experience content, Shep is the Godfather. . Top Pick: 20 ways to create an amazing customer service experience in 2020. Jeanne Bliss.
MattsenKumar
JUNE 11, 2021
Customer service is a dominant component of a business; it directly affects revenue, brand reputation, customer lifetime value, and future growth prospects. Similarly, 17% of Americans prefer doing business with a firm with an excellent reputation for customer service. Companies that excel at customer service drive revenues by 4-8%.
Comm100
APRIL 26, 2020
It wasn’t too long ago that the idea of a CX Specialist would cause many furrowed brows. Fast-forward today, and the concept of customer experience (CX) has taken on a far larger meaning and importance within almost every industry. CX is an incredibly rich topic, and it’s one that’s here to stay. Why is this?
Expert insights. Personalized for you.
176 
Let's personalize your content