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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc.

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How to Enhance CX in Retail With Customer Feedback?

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This way, the store would have been made aware of the problem and could take the necessary steps to fix it. Recently, I went to H&M, my favorite brand, to snag a new pair of jeans. After some browsing, I stumbled upon a cool-looking pair, but here’s the kicker: they only had it in size 30, and I needed a size 32. Well, not so fast.

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