Shep Hyken

APRIL 4, 2022

It’s a new world where customer experience trumps everything. VERSA CX transformation technical director Abhishek Malhotra explains the trends redefining customer experience – and why ‘total experience’ is the new CX. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 69

Customer Service CX CX Transformation AI 69

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Shep Hyken – CX Expert, NY Times Bestselling Author, Keynote Speaker. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Customer Bliss

AUGUST 3, 2018

CX transformation is something that affects the whole organization and will take time – it won’t just happen overnight, so spend some time being okay with doing good and making improvements along the way. Lastly, Rob leaves us with this nice little reminder that you shouldn’t let perfect get in the way of good.

CX 48

CX Social Media NPS Customer Loyalty 48