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Digital Transformation and its impact on Customer Experience

SurveySensum

SEPTEMBER 14, 2020

Due to the COVID outbreak, digital transformation that was forecasted to happen in the next 5 years took place in just one, says Freshworks. . Which is why Digital CX Transformation is required. Our average number of support calls has reduced by one third as people now prefer to reach out via social media and digital channels.

Customer Experience 59
Customer Experience Sentiment Analysis Social Media CX Transformation 59
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