CX CXM Predictive Analytics VOC 
ClearAction
SEPTEMBER 28, 2015
Yet, for customer experience (CX) managers in companies, these are the first things on their minds. Here are 5 words representing successful customer experience management (CXM) in the future: 1) Context. It is an expansion from relatively superficial treatment of CXM as digital or content marketing or touch-point management.
ClearAction
JULY 23, 2023
Predictive analytics managers are collecting customer data and creating algorithms for real-time and what-if scenario right-sizing of information, offers, and solutions. Why this accelerates B2B CXM maturity: This built-in extended CXM team is a treasure trove of customer insights, engagement, and value-generating opportunities.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
FEBRUARY 9, 2023
But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? By the way, did you know that Lumoa’s analytics is powered by AI? The situation when B2B CX was very distant from B2C CX has been rapidly changing.
Lumoa
MARCH 20, 2018
But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Learn More about the role of AI in CX. By the way, did you know that Lumoa’s analytics is powered by AI?
Lumoa
MARCH 20, 2018
But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Learn More about the role of AI in CX. By the way, did you know that Lumoa’s analytics is powered by AI?
Expert insights. Personalized for you.
105 
Let's personalize your content