PeopleMetrics

JANUARY 18, 2022

It can come in a number of forms, from comprehensive customer experience (CX) platforms to simple online survey tools. Customer experience (CX) software can collect and track customer feedback at every stage of the customer journey through targeted surveys and outreach. CX is a broader concept that includes customer satisfaction.

Customer Satisfaction 62

Customer Satisfaction Pharmaceutical Net Promoter Score Customer Feedback 62

Confirmit

OCTOBER 3, 2017

There’s often a lot of focus on Customer Experience (CX) in industries like retail, banking and hospitality. However, CX in a business-to-business (B2B) environment often presents greater challenges, despite there being small data sets to deal with. Including those you don’t directly own.

CX 40

CX Pharmaceutical B2B Touchpoint 40

PeopleMetrics

JANUARY 28, 2021

You know, that's the first business lesson I'll share with everybody: whether you're an entrepreneur or whether you're heading a team for CX or EX - people are really everything with the business. We're measuring after a touchpoint, hopefully a "moment of truth." Today is PeoplemMetrics' 20th anniversary! That still hasn't gone away.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62