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The role of AI in making CX more accessible and inclusive

Zendesk

APRIL 26, 2023

According to our research, 66 percent of customers believe that AI will revolutionize how we communicate and interact with technology. The Big Five tech companies recently announced a partnership with the University of Illinois on the Speech Accessibility Project , but AI company Voiceitt already has a beta app.

AI 98
AI CX Technology Technology 98
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See the Winners of Fonolo’s 2018 Customer Experience Excellence Awards

Fonolo

JULY 9, 2018

Each year, Fonolo takes pause and looks at the big CX picture, studying the work of the best and brightest contact centers across all industries and regions. Each year we are thrilled to acknowledge eminent recipients for their commitment to outstanding CX. It’s that special time of year. PFS is a business unit of PFSweb, Inc.

Customer Experience 52
Customer Experience Contact Center Technology Technology 52
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