Zendesk

APRIL 26, 2023

The Big Five tech companies recently announced a partnership with the University of Illinois on the Speech Accessibility Project , but AI company Voiceitt already has a beta app. The post The role of AI in making CX more accessible and inclusive appeared first on Zendesk.

AI 98

AI CX Technology Technology 98

Customer Bliss

JANUARY 17, 2020

I learned about humanity in business by watching my dad in his Buster Brown shoe store in Des Plaines, Illinois. CX Click To Tweet. With that in mind, I want to share three lessons that every leader must embrace to transform experience and earn the right to customer-driven growth. Honor your customers’ lives.

CX 130

CX Customer Experience 130

Fonolo

JULY 9, 2018

Each year, Fonolo takes pause and looks at the big CX picture, studying the work of the best and brightest contact centers across all industries and regions. Each year we are thrilled to acknowledge eminent recipients for their commitment to outstanding CX. It’s that special time of year.

Customer Experience 52

Customer Experience Contact Center Technology Technology 52

Beyond Philosophy

SEPTEMBER 10, 2020

Many of the cult members were all in, leaving their spouses, selling all their possessions, and eventually turning up in a field in rural Illinois to wait for the Rapture. The post Why We Think Things Are Good When They Are Bad appeared first on CX Consulting. They waited and waited, but the aliens never showed.

Start-ups 183

Start-ups Sports CX Customer Experience 183

Shep Hyken

OCTOBER 10, 2022

This was the question on the minds of owners/operators of a major fast-food chain, 26 of whom I worked with in southern Illinois and the eastern central Missouri area. Kantar) How can brands make sure that their customer experience (CX) is different to competitors? CX Podcasts That Bring Real Value by Uniphore.

Customer Service 11

Customer Service Touchpoint Customer-Centric Organization CX 11