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6 Trends Shaping the Future of Shopper Marketing

Customer Think

In 1929 a Kroger store manager living in southern Illinois named Michael Cullen envisioned a fresh take on grocery retailing when he declared “What would happen if we turned the shop around and let people collect all the items they wanted themselves?”

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Qualtrics is at the University of Illinois Urbana-Champaign this week!


So we’re looking forward to our trip to the University of Illinois Urbana-Champaign campus this week from April 10th to 11th! We can’t wait to meet you at the University of Illinois! The post Qualtrics is at the University of Illinois Urbana-Champaign this week! We love sharing our story with them.


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The 20 most inspirational quotes of Andrew Tate

The Customer Service Blog

The son of chess master Emory Tate, Andrew was born in 1986, in Chicago, Illinois, and raised in Luton, England. Andrew Tate is an American-British former kickboxer, who is now a hugely successful businessman and internet personality.

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3 Essential Lessons Leaders Must Embrace to Transform Experience

Customer Bliss

I learned about humanity in business by watching my dad in his Buster Brown shoe store in Des Plaines, Illinois. With that in mind, I want to share three lessons that every leader must embrace to transform experience and earn the right to customer-driven growth. Honor your customers’ lives.

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The role of AI in making CX more accessible and inclusive


The Big Five tech companies recently announced a partnership with the University of Illinois on the Speech Accessibility Project , but AI company Voiceitt already has a beta app. Voice AI for real-time translation: Imagine being able to speak with any customer in their own language—or even their own dialect.

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Drive to 15 – How Minimum Wage Increases Will Impact Businessess & Contact Centers

Taylor Reach Group

As many of you have heard, Illinois, Ontario have announced anticipated minimum wage increases to $15/hour. If you look at this from a business perspective, specifically small business, it is a substantial increase on a percentage basis – Ontario:32% and Illinois 36%, to be exact. Impact on Small Business.

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What is an MGA in Insurance?


Check with your local state insurance department to find out which type of license is required to practice as an MGA.

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