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Leading Your Customer to the Right Choice

Beyond Philosophy

AUGUST 8, 2018

We discussed this concept in more detail on our Intuitive Customer podcast when we had a special guest, Dr. Jeff Parker, PhD, the Assistant Professor of Marketing from the University of Illinois, Chicago. One, in particular, speaks to how customers make decisions based on the information they encounter in a menu.

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Retail Customer Experience Customer Expectations 111
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5 Top Customer Service Articles of the Week 10-10-2022

Shep Hyken

OCTOBER 10, 2022

(Forbes) What do you do when you have numerous stores to run, loyal customers to keep satisfied and a pandemic that causes people to drop out of the workforce in droves? This was the question on the minds of owners/operators of a major fast-food chain, 26 of whom I worked with in southern Illinois and the eastern central Missouri area.

Customer Service 11
Customer Service Touchpoint Customer-Centric Organization CX 11
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