CX Key Driver Analysis NPS Sports 
ClearAction
OCTOBER 12, 2022
Quantifying CX ROI is the top challenge, per Pointillist’s 2019, 2020, and 2021 studies. NPS, CSAT, FCR, Health / Effort Score, etc.) Interestingly, Employee Experience or Partner Experience can be substituted for CX below. Experience Management (XM) encompasses CX + EX + PX. So, what’s the solution?
ClearAction
JANUARY 6, 2021
Another interesting thing about this list of obvious CX excellence needs is it’s not necessarily in the average customer experience manager’s scope of control or influence. 9) Stop seeing NPS as your sure-win. The 2020s decade is clobbering us over the head with the urgent realization of these essentials.
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