Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy
Sprinklr
OCTOBER 20, 2021
But, social suites that combine a strong social media strategy with a unified customer experience management (Unified-CXM) platform can more effectively drive the value of your social engagement to every corner of your enterprise. Define and measure marketing and care objectives by understanding customer journeys, CSAT , and NPS.
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