NPS, Predictive Analytics and Sports

6 New Year’s Resolutions to Improve CX in 2022

Aquire

DECEMBER 21, 2021

In our personal lives, that could be learning a new language, playing a sport, or making origami frogs (true story). Most companies have mechanisms to capture customer feedback, such as NPS or CSAT surveys. Upskilling : Learn something new. This is a resolution many of us have made at some point.

CX Artificial Intelligence Innovation Predictive Analytics

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Sprinklr

OCTOBER 20, 2021

Unique AI capabilities: does the technology have AI capabilities built for unstructured data, such as anomaly and trend detection, predictive analytics, and industry-specific AI models? Define and measure marketing and care objectives by understanding customer journeys, CSAT , and NPS.

Social Media

Social Media Unstructured Data CXM Social Listening

Tech Customer Success

6 New Year’s Resolutions to Improve CX in 2022

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

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