NPS, Predictive Analytics, Social Media and Sports

6 New Year’s Resolutions to Improve CX in 2022

Aquire

DECEMBER 21, 2021

In our personal lives, that could be learning a new language, playing a sport, or making origami frogs (true story). Most companies have mechanisms to capture customer feedback, such as NPS or CSAT surveys. For example, do you practice social listening? Upskilling : Learn something new. Time to change some minds.

CX Artificial Intelligence Innovation Predictive Analytics

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. On social media, the answer is a resounding yes.

Social Media

Social Media Unstructured Data CXM Social Listening

Tech Customer Success

6 New Year’s Resolutions to Improve CX in 2022

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

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