Lumoa
JUNE 14, 2023
You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business?
Fonolo
JULY 5, 2023
In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. And things like sponsoring sporting events form associations in consumers’ minds. Red Bull has used sports sponsorship to cement its place as an extreme sports brand very effectively over the last decade.
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Fonolo
DECEMBER 6, 2022
Entrepreneur and CRM expert Bobby Darnell describes business development as a “contact sport.” If social media is in the mix, it’s time to add that to your strategy. . #3 NPS: Net promoter score is powerful stuff. He’s right! When it comes to contact center development, what Darnell means is that you must engage.
Fonolo
NOVEMBER 29, 2022
Just as any great sports team is only as good as its coach, a call center team is only as good as its manager. Net promoter score (NPS). Whether you are that new call center manager or a seasoned pro who wants to pick up some new ideas, we’ve packaged everything you need to know to help you improve your call center performance.
Steven Van Belleghem
MAY 29, 2022
And yet Centraal Beheer was able to turn that feeling completely around (their NPS is insane compared to other industry players) with some super-useful services. More traditional companies like Walmart are experimenting with it as well, looking into their own currency, creating metaverse shopping experiences or looking into digital sports.
Aquire
DECEMBER 21, 2021
In our personal lives, that could be learning a new language, playing a sport, or making origami frogs (true story). Most companies have mechanisms to capture customer feedback, such as NPS or CSAT surveys. For example, do you practice social listening? Upskilling : Learn something new. Time to change some minds.
Zendesk
AUGUST 22, 2023
Evaluate your buyer persona Buyer personas help companies understand and connect with their target audience by identifying key information, which can be achieved through market research like customer surveys, researching market trends, analyzing website traffic or social media engagement, and talking to your actual customers.
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