Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business?

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Fonolo

DECEMBER 6, 2022

Entrepreneur and CRM expert Bobby Darnell describes business development as a “contact sport.” If social media is in the mix, it’s time to add that to your strategy. . #3 NPS: Net promoter score is powerful stuff. He’s right! You can’t passively improve a call center. .

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

Fonolo

JULY 5, 2023

In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. And things like sponsoring sporting events form associations in consumers’ minds. Red Bull has used sports sponsorship to cement its place as an extreme sports brand very effectively over the last decade.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Fonolo

NOVEMBER 29, 2022

Just as any great sports team is only as good as its coach, a call center team is only as good as its manager. Customer satisfaction (CSat) score. Net promoter score (NPS). Start with Some Self-Reflection. The success of your call center agents depends heavily on your ability to lead them to that success.

Contact Center 126

Contact Center Net Promoter Score Sports Gaming 126

Zendesk

AUGUST 22, 2023

High Net Promoter Score®: Customers are more likely to recommend your company to their peers when they’re given a great product accompanied by great service. Teamworks now serves college and professional sports teams around the world,and is used to assist with recruiting, nutrition tracking, and more.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Fonolo

AUGUST 4, 2020

In the age of social media backlash and call-out culture, customer perception has become more important than ever to a brand’s success. Things like sponsoring sporting events form associations in consumers’ minds; RedBull has cemented its place as an ‘Xtreme Sports’ brand very effectively over the last decade.

Social Media 120

Social Media Sports Net Promoter Score Customer Satisfaction 120

Totango

AUGUST 11, 2022

Social media posts. You can set up your customer success platform to trigger feedback surveys like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), or Customer Effort Score (CES) surveys. Blog Actively to Promote Engagement. Examples include: Search engine queries and ads.

Net Promoter Score 109

Net Promoter Score Social Media Customer Journey Map Customer Relationship 109