Fonolo

NOVEMBER 29, 2022

Just as any great sports team is only as good as its coach, a call center team is only as good as its manager. Net promoter score (NPS). Whether you are that new call center manager or a seasoned pro who wants to pick up some new ideas, we’ve packaged everything you need to know to help you improve your call center performance.

Contact Center 126

Contact Center Net Promoter Score Sports Gaming 126

Lumoa

JUNE 26, 2023

But with an omnichannel marketing strategy, these numbers are quite achievable. In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. But first, you need to understand what an omnichannel customer experience is.

Omnichannel 83

Omnichannel Net Promoter Score Customer Experience Social Media 83

Lumoa

OCTOBER 31, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. With advanced data and personalization, we should be able to provide truly personal and omnichannel experiences to customers. Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Aquire

JANUARY 27, 2022

Some key KPIs to consider include: Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Customer retention rate Conversion rate Average resolution time. Provide omnichannel customer support. Looking to provide omnichannel support to your customers? Related: How Companies Use Social Media for Customer Service.

Customer Satisfaction 52

Customer Satisfaction Social Media Omnichannel Net Promoter Score 52

SurveySensum

JULY 20, 2023

Mina and Her Sporting Goods Store Mina runs an awesome online store for sporting goods. Utilize various channels such as digital advertising, social media, etc to raise visibility and engage potential customers. With SurveySensum you can: Create NPS, CSAT, and CES surveys in a matter of minutes.

Retail 52

Retail Customer Feedback CX Social Media 52